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If you know that the first impression of your online presence means a lot to visitors, then your one step solution provider is NetWest.
We at NetWest work upon designing and developing a web presence that appeal to your visitors and clients, and makes them want to come back for more. In this regard, we use Adobe ImageStyler 1.0, Microsoft PhotoDraw, Adobe Photoshop 7, Adobe ImageReady 7, Macromedia Flash MX, HTML and Front page.
Software Development
NWS provides qualitative, cost-effective and time bounding offshore software development services. With a blend of business analysis and the use of latest technology, NWS develops state-of-the-art and custom software & web based applications.
Our team of experts works on platforms that provide you the best of services. Using custom programming skills involving the latest and most effective development Solutions, such as .NET (ASP.NET, C#, VB.NET), PHP, ASP, Javascript, XML, HTML/DHTML, JSP, VBScript, MYSQL, MSSQL, PERL, CGI & Joomla, our team at NWS provides tailor made services according to the clients needs. Database we use Oracle, Sybase, Informix, MS SQL Server, MS Access, Postgresql, MySQL. WebServer we use Netscape, Weblogic, IIS, Apache, Websphere, Tomcat, MS Index Server.
NWS provides you with custom software solutions that help you to keep ahead of your competitors by continuously improving your IT-based business solutions. Our variety of services include:
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- Custom eCommerce Solutions (B2B and B2C)
- Affiliate Networking
- Application Design & Development
- Database Design & Development
- Websites & Web Tools
- Web Development
- Database Maintenance & Support
- System Administration & Maintenance
- System Integration
- Database Business Applications
- Distributed (client-server) Applications
- Custom components and libraries (ActiveX controls, plug-ins, etc.)
- Internet/Intranet Applications
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Services Offered:
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- Software Development
- Web Applications
- Client-Server Technology
- E-business Solutions
- Multimedia
- Portal Development
- System Integration
- Technical Support
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Outsourcing:
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- Service Level Agreements (SLA)
- Application Management
- Quality Testing
- Maintenance
- End-User Training and Support
- Remote Management and Service Delivery
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Mail Support:
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NetWest Solutions (P) Ltd. is devoted to manage your e-mail traffic. Our BPO representative is capable of create high quality, quick, accurate & precise replies to your client's e-mail. We are able to rapidly and professionally analyze, and answer to any of your customer queries. We conduct training programs on vocabulary enrichment, business writing and soft skills to exceed the performance of every BPO Executive beyond the expectation of the client. Email Support Process includes Transaction Processing, Order Fulfillment, Query Solution, Response to Inquiry or feedback etc.
Email support can be provided for following areas :
- Order Fulfillment
- Query Resolution
- Response to Inquiry or Feedback
- Subscription Services
- Pre-Sales Post-Sales & Order Fulfillment
- Product Inquiries
- Order Taking
- Documentation & Payment Queries
- Post-Sales Product Support
- Effective up-selling and cross-selling to existing customers during message
- Technical Support/ Help desk
- Troubleshooting for Products and Services
- Complaint Registrations
- Guiding Customers in Collecting Information
- Billing Information
- Queries About Account Balance
- Payment Information
- Changes in Personal Information etc
Our Email Support teams works with pre-decided methodology in different ways :
- Segregate all the emails & forward to related email address to the concerned person in order to improve response time & enhance quality of the response.
- Our BPO Executives are trained to capture Email Query handling. They are given extensive training on services & products of your organization.
- BPO people are given knowledge of current & other maturing email software.
- We scan sheets of emails to monitor and grade e-mail responses on parameters such as header, footer, grammar, correct response, etc.
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